Nordwise Biotech OÜ e-store sales conditions
1.1. These terms of sale apply between the buyer (hereinafter the Customer) and Nordwise Biotech OÜ (hereinafter the Seller) when purchasing goods from the Seller's website nordwise.eu (hereinafter: the online store). The terms and conditions of sale regulate the legal relationships between the Customer and the Seller arising from the purchase of goods from the online store.
1.2. In addition to these terms and conditions of sale, the legal relationships arising from the purchase of products from the online store are governed by the legislation in force in the Republic of Estonia.
1.3. The seller reserves the right to make changes to the sales conditions at any time. These changes will be published on the website nordwise.eu. The terms and conditions are deemed to have entered into force from the moment they are published on the nordwise.eu website.
1.4. The images of the goods published in the online store have an illustrative meaning.
Price information2.1. All prices of goods in the online store include VAT.
2.2. The customer pays for the goods in full in advance according to the payment method selected in the online store. A service fee may be added to the sale price of the goods in accordance with the contract concluded between the Customer and the bank card issuer.
2.2. The seller reserves the right to make changes in the sales prices at any time.
2.3. The selling price of the goods is the price shown in the online store at the time of placing the purchase order. If the selling price of the goods has changed during the receipt of the goods, the price valid at the time of placing the purchase order shall apply.
2.4. The sales price is valid from the order completion until the payment deadline for the completed order expires (7 days after the order completion).
2.5. The cost of delivery to the Customer is added to the sale price of the goods according to the delivery method chosen by the Customer.
Forming the order3.1. Add the desired products to the shopping cart.
3.2. To complete the order, first click on the link "Completing the order" in the shopping cart.
3.3. On the order form page, fill in the required data fields, if desired, save the data for the next time. In addition, there is an option to join the newsletter mailing list. Then click on the "Choose shipping method" link and select the product delivery method that suits you.
3.4. After choosing the delivery method, click on the "Payment method" link. The options for paying for the order will then appear on the screen. Payments are made via various payment links or in some other way as a euro payment. The currency is the euro.
3.5. After making the payment, an automatic order confirmation will be sent to the Customer's e-mail, which informs that we have received your order.
3.6. Once the order has been completed, the contents of the order cannot be changed. If you want to add any products to the package later, it will be treated as a separate order.
3.7. Orders placed in the online store are processed on working days (Mon−Fri 08.30−16.00). This also applies to the "pick up the goods myself" delivery option.
3.8. Fill in all the boxes carefully, because the quick and trouble-free delivery of your purchased products and the subsequent resolution of disputes and claims depend on the accuracy and correctness of the information provided.
3.9. By confirming the purchase order, the Customer agrees to the conditions stated in the terms of sale.
Entry into force of the sales contract4.1. With the contract for the sale of goods, the online store undertakes to hand over to the Customer the existing, manufactured or acquired goods in the future and to enable the transfer of ownership to the Customer. The Customer undertakes to pay the Seller the amount shown on the invoice for the goods and to accept the goods.
4.2. Orders that have not been paid for will be canceled 3 days after the order was placed.
4.3. The sales contract enters into force after the payment made by the Customer has been received in the bank account of the online store.
Delivery5.1. After the sales contract enters into force, the online store completes the order and hands it over to the logistics partner for delivery.
5.2. The delivery term shown in the online store is valid from the moment the order amount is received in the online store's bank account.
5.3. In order to deliver without delays, you must be diligent and provide the correct data when entering the delivery data when placing the order.
5.4. The online store is not responsible for the delay in the delivery of the goods if the goods have been handed over to the logistics partner on time, but the delivery is delayed due to a circumstance that the online store could not influence or foresee.
5.5. The maximum delivery time is 5 days. Logistics partners are Omniva, DPD and SmartPost.
5.6. In the case of a purchase whose total amount is less than 42 euros, the cost of transportation will be added to the price of the goods according to the delivery method chosen by the Customer.
5.7. The ordered goods are sent to the parcel machine closest to the Customer's delivery address.
Right to return goods6.1. A Customer meeting the characteristics of a consumer may withdraw from the contract for the sale of goods purchased from the online store within 14 days without giving a reason.
6.2. To withdraw from the contract, you can use the standard withdrawal form or submit a free form of withdrawal. You can find the withdrawal form here .
6.3. The Consumer Customer has the option to return the goods by sending a corresponding message to the Seller's address info@nordwise.eu. The customer should state his name, order or invoice number and his current account number and return the goods at his own expense to the Seller's address Riia 181A, 50411 Tartu or act in accordance with the agreement.
6.4. About the consumer When withdrawing from the contract, the customer must return the goods within 14 days following the submission of the withdrawal statement or provide proof that he has handed over the goods to the logistics company within the aforementioned period. The customer does not have to return the goods through the logistics company if the online store has agreed to pick up the goods themselves. We recommend that the Customer return the goods in the same transport package in which the goods were delivered.
6.5. The goods to be returned must be unused and undamaged in their original packaging. Goods with open packaging, used or damaged (including damaged packaging) are not eligible for return, except in the case that the packaging has been damaged during transport and upon receipt of the goods by the courier service, a corresponding note has been made on the delivery note, or when the goods arrived at the parcel machine, the online store has been notified immediately of the receipt of the goods with damaged packaging.
6.6. In case of deterioration of the item to be returned, the consumer Customer is responsible for the decrease in value due to the use of the item, if he has used the item in a way other than what is necessary to make sure of the nature, properties and functioning of the item. In order to make sure of the nature, properties and functioning of the thing, the Customer should handle and use the thing only as he would normally be allowed to do in the store. The seller considers the removal of items attached to the item (such as a label; protective film) to be an impermissible way of using the item.
6.7. The amount will be returned to the customer to the extent of the cost of the goods and the cost of delivery, unless the customer has explicitly chosen a delivery method different from the cheapest method of delivery of the goods offered by the Seller. In this case, the Seller does not have to reimburse the Customer for the cost that exceeds the cost associated with the usual method of delivery. Return shipping costs are not refundable.
6.8. The money for the returned goods will be transferred to the Customer's current account as soon as possible, but no later than within 14 working days after the goods have been returned to the Seller.
6.9. The returned item must contain all the products included in the item's packaging. If the product was purchased as part of a campaign, the additional product received as part of the campaign must also be returned.
Processing of personal data7.1. The seller is the responsible processor of the Customer's personal data.
7.2. The Seller processes the personal data entered by the Customer when shopping in the online store (such as name; postal address; e-mail address; phone number) primarily for the purpose of fulfilling the order and delivering the goods to the Customer in accordance with the privacy policy of the Seller's online store (https://nordwise.eu/pages/privaatsuspolitikia).
7.3. The seller transmits the personal data necessary for making payments to the authorized processor Maksekeskus AS.
Limitations of Liability
8.2. The seller is not responsible for damage caused by the non-intended use of the goods.
Claim submission procedure
9.1. In the case of consumer sales, the seller is responsible for non-compliance of the item with the contract conditions, which appears within two years from the delivery of the item to the buyer. In the case of consumer sales, it is assumed that non-compliance with the contract conditions that occurred within one year from the handing over of the thing to the buyer existed at the time of handing over the thing, if such an assumption does not contradict the nature of the thing or defect.
9.2. In the case of goods that do not comply with the terms of the contract, the Customer may submit a written claim to the Seller by e-mail at nordwise.eu.
9.3. The claim should include the Customer's name and contact details; description of the defect in the goods and the claim. Attach evidence of the defect (for example, a photo) and a document proving the purchase to the claim.
9.4. The seller responds to the claim in the same form within 15 days.
Dispute Resolution
10.1. Disputes arising between the seller and the customer in connection with the purchase of goods are resolved through negotiations.
10.2. If no agreement is reached, the Customer has the right to appeal to the county court.
10.3. A Customer who meets the characteristics of a consumer can turn to the out-of-court dispute resolution unit for an out-of-court settlement of a dispute. Such an entity is the Consumer Disputes Commission operating at the Consumer Protection and Technical Supervision Board (https://ttja.ee/tarbijavaidluste-komisjon).
In addition, the Customer can use the online dispute resolution environment of the European Union ( http://ec.europa.eu/odr ).